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About Us / Terms & Conditions
Garden4Less.co.uk is committed to bringing you quality branded garden equipment at the lowest possible price. By buying direct you can save up to 45% compared to high street prices and have goods delivered direct to your door anywhere in the UK. Our constant monitoring of competitor prices ensures that our prices always stay low.
Our Mission
To establish Garden4Less.co.uk as the UK's leading online garden retailer by
* Keeping our prices low through constant monitoring of competitor pricing and promotions.
* Setting the highest standards in customer service and responding to enquiries in an efficient manner.
* Maintaining a continual growth of branded goods and ultimately offering the widest range online.
* To Provide a wealth of information on the web site to enable
you to make informed purchasing decisions.
* To run our business in a socially and environmentally responsible way, including reducing our carbon footprint.
Why Buy Online
It has often been the case in the past that to get product information a consumer would go to a local store to learn about a product before purchasing online in order to save money and get the convenience of home delivery. However as the internet changes so does the way we shop.
Nowadays there is often more information on the internet about a product than on the products own packaging. It is also becoming more usual in larger retail outlets or chains that the shop assistants have little or no product knowledge and may even be part time or weekend staff. Now on Garden4Less.co.uk you can not only read in depth information about products you can also read product reviews placed by previous customers, helping you make a more informed decisions about a purchase.
You can also be assured that any product sold on Garden4Less.co.uk has an extremely low fault rate. If a product did show a high fault rate then it would become costly for us to retrieve these items from our customers and send out replacements. It sounds fairly obvious but this isn't the case in a store where it is your responsibility to take the product back to the store and collect the replacement. This is why we only stock high quality branded products and you won't find the lower quality imported East Asian versions.
Delivery Charges
Delivery is free on orders over £25, with the exception of a few remote areas including the Scottish highlands and off shore deliveries including Northern Ireland.
Special delivery
and Weekend delivery can sometimes be organised but these do usually
incur additional charge.
For orders under £25, delivery charges may be added to the cost of the order during the checkout process prior to entry of
payment details or can be seen in the mini cart whilst shopping. The mini cart is displayed on the top right of the screen.
Delivery prices quoted are for UK mainland delivery only, we can
ship products outside of the UK by prior arrangement.
Want to know more
UK Delivery Times
UK Methods
Please be aware that we cannot arrange an absolute guarantee delivery date for an order as the delivery itself is performed by a third party courier and, although it is very rare, failures do sometime occur due to mis-routing of a parcel.
Please note that if one or more items are returned for a refund and the remaining items on the order would have incurred a delivery charge then this charge will need to be deducted from the refund value, please refer to cancelling orders / items below.
Written Confirmations
After your order has been placed an email will be sent to you including all information required by the European Commission's Distant Selling Directive.
Cancelling Orders / Items
Orders can be cancelled by emailing contact@garden4less.co.uk stating the order reference. Credit / Debit cards will be refunded within 5 working days. If an order has been dispatched and the cancellation is due to the item no longer being required then it will be your responsibility to return the item or to cover the cost of the courier returning the item to us.
Please note that if one or more items are returned for a refund and the remaining items on the order would have incurred a delivery charge then this charge will need to be deducted from the refund value.
Faulty Goods
If you believe that a product purchased from us has either arrived with a fault or has developed a fault then please contact us via email or phone. We will discuss the process of identifying the problem and the correct and fastest course for getting the fault resolved. Please do not return the item to us without first contacting us, in most cases we will collect or exchange the goods using our own couriers. We will not refund the cost of postage for returning an item via your own methods.
In the instance of a faulty product we will arrange to exchange the item for a replacement of the same model. We may however need to determine the cause of the fault and the exchange would depend on the nature of the item / fault and the conditions of the manufacturers warranty. To speed the process up we may on occasion ask for images of the fault, if it is a visible problem.
Damages & Shortages
It is rare for items to get damaged in transit but accidents can happen and occasionally there may be a packing error resulting in a shortage.
It is vital that all order are checked on delivery and we are notified of any damages or shortages within 7 days. In these cases it is best to call us to lets us know, but if you do email then ensure that we have acknowledged the email before the time elapses as we cannot take responsibility for non delivery of an email.
If it is not possible to check the item at the time of delivery for any reason then please let us know so that we can discuss the risks involved if the item is not being checked. Unfortunately once the 7 days have elapsed the couriers insurance lapses and claims cannot be made. This is why it is safer to always check items on the day of delivery even if the outer packaging appears to be intact. To speed the process up we may on occasion ask for images of the damage.
Privacy Policy
Any information that we will collect about you, will be used only in normal order completion and account processing activities and will be used only in accordance with the Data Protection Act 1998. We will never pass your details on to another party without your permission.
Contact Us
Tel No: 0844 41 42 042 (9:00- 5:30 weekdays, also occasionally
manned outside of these times)
email: contact@garden4less.co.uk
Surflink
Systems Ltd (3959066)
T/A Garden4Less.co.uk,
Althea, Wellington Park,
Wellington Road,
Burton On Trent,
Staffordshire,
DE14 2TG,
Main Characteristics of Goods
Every item on Garden4Less.co.uk,
will be accompanied with an appropriate description and by a representative image.
In some cases the product may vary from the image displayed where the manufacturer has updated the packaging or improved the look of the product without informing us. Also
note that colours can vary due to conditions at the time
photography, possible natural variations in colour and also the
setup and model of your computer monitor.
Returns Policy
If you are not satisfied with any purchase from Garden4Less.co.uk, you may return any products back to us within 7 working days of receipt providing that the product is in a resell able condition, this means that the product is not damaged, has not been used in any way and that the product is complete with the original pristine condition packing. These Terms and Conditions do not affect your statutory rights as a customer.
With regards to faulty products we will adhere to the warranty provided by the manufacturer and work within their process to fix or exchange the products under their warranty terms and conditions. The total liability of the sale of contract is limited to the monies paid by the buyer and we cannot be held liable for indirect, consequential or special loss.
Recycle Old Electrical Items
Unwanted electrical equipment is UK's fastest growing type of waste. If you are buying a new electrical item, Garden4Less.co.uk will be happy to recycle your old one for you.
Why Recycle
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health.
All new electrical goods should now be marked with the crossed out wheeled bin symbol and should be disposed of separately from normal household waste
We Can Help
We are pleased to offer our customers the chance to recycle their old electrical items on a like for like basis. Simply return your old
electrical item to us or drop it into our store, within 28 days from
the date of your order, and we will arrange to have it recycled on your behalf.
Please return your old electrical goods with your new order number to
ensure that we are able to record this transaction correctly. If you
have any queries about this scheme, please feel free to
contact us via the usual channels.
What is WEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free taken back of their old electrical goods on a like for like basis.
Find more information on WEEE recycling and locate your local recycling centre here
Need Help, Still Have Questions ?
Garden4Less.co.uk are committed to customer satisfaction so please send any question to contact@garden4less.co.uk where we will always endeavour to help.
