Terms and Conditions
This website is owned and operated by Surflink Systems Limited, T/A Garden4less whose registered address Althea, Wellington Park, Wellington Road, Burton on Trent, DE14 2TG. Registration number 3959066 registered in England.
Making a Contract with us
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. This email acknowledgement does not constitute acceptance. Our dispatch of the goods shall constitute acceptance of your order.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. We will not dispatch the goods, we will refund any payment made, and there will be no contract between us. If you have purchased something from one of our Merchant Sellers, your legal contract is with them. In this case we highly recommend that you carefully read their terms and conditions and status of terms. It will be evident on the website when you are making a purchase from one of our merchant sellers.
Status of Terms
We agree to provide you the buyer with, wherever possible, accurate information allowing for an informed and truthful purchase.
You agree to provide true, accurate, current and complete information about you as prompted by our registration form and maintain and promptly update this data to keep it true, accurate, current and complete.
If you provide any information that is untrue, inaccurate, not current or incomplete, or if we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, We maintain the right to suspend or terminate the agreement and cease supply.
All of the information that we collect is done so lawfully and will be used in accordance with the Data Protection Act 1998 for order completion and account processing activities only. We will never pass your details to other parties without your consent.
Placing an Order
By placing an order you agree to purchase a product(s) subject to our terms and conditions. We accept the following credit and debit cards, Visa, MasterCard, Switch, Maestro, Visa Electron and Solo. We also accept PayPal payments and in certain circumstances other payment methods will be accepted by special request.
Goods will only be despatched once we have ascertained that there are suitable funds to fulfil the transaction.
Cancelling / Amending of Orders
You have the right to cancel your order for any reason at any time up to 14 calendar days after the day of delivery.
All refunds for cancelled orders will be completed within 5 working days of cancellation if done so before despatch, or 30 days from the return of cancelled goods.
If you cancel, you must return the goods to us at your own expense. You should ensure that the goods are packaged adequately to protect against damage.
If you are unable to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
You can amend or cancel your orders by emailing. If your order has already been despatched you will be responsible for the return postage or for the cost of return of the goods.
If you are not entirely satisfied with your purchase you are entitled to return any goods to our office address (in the footer of every page) for any reason within 100 calendar days of receipt of your order.
Unless the goods were faulty or misdescribed, if you are returning goods for an exchange or refund, you will be responsible for the cost of return. All refunds will be completed within 30 days of receipt and the value of the return goods will be credited to the payment card or PayPal account only.
If you are returning faulty goods for a replacement, we will make all the necessary arrangements for an exchange of the same or similar item(s) up to the value of the goods ordered. Please note, where relevant we may require photographic evidence of the fault before an exchange will be arranged. We will always require the faulty goods to be in our possession before the despatch of the replacement.
If goods are returned to us as faulty, they will be checked upon receipt. If the fault is not found to be present, we reserve the right to charge you for the cost of postage.
We will not refund the cost of postage for any items returned via your own methods.
If you need to return an item purchased from one of our Merchant Sellers please contact us for details on how to return the goods.
Delivery Charges / times
Delivery is free on orders over £25 in value, with the exception of a small number of remote areas including the Scottish Highlands, Northern Ireland and off shore deliveries. For further details please visit
For orders under £25, delivery charges may be added to the cost of the order during the checkout process. This will be made clear prior to entry of payment details and be seen in the mini cart whilst shopping. The mini cart is displayed on the top right of the screen.
Please be aware that we are unable to specify or arrange for an absolute guaranteed delivery date for a parcel. Dispatch times may vary to those stated according to availability, and any representations made to delivery times are limited to mainland UK and may be subject to any delays. We will not be held accountable for any delays in delivery as a result of postal delays or force majeure.
We offer customers the opportunity to make additional delivery requests/arrangements, however these requests fall to the driver to decide whether it is safe to do so at the time. Some items, particularly those of a higher value must be signed for, as such, it is not always possible to accommodate these requests.
Please note, delivery charges and times may vary for any items purchased from any of our merchant sellers. In these instances, we recommend that you read details of all Merchant Sellers deliver charges, times and terms conditions.
Damages & Shortages
Where possible please ensure that the content of order is thoroughly checked on receipt.
It is important that all orders are checked on delivery and that any damages or shortages are reported as soon as possible, ideally within 7 working days of receipt of delivery, It is best to contact us by telephone. If you choose to notify us by email then please ensure that we have acknowledged the message as we cannot be held responsible for the non delivery of an email.
If for any reason you are unable to check the contents of your order on delivery please sign for the goods stating that they have not been checked. Unfortunately, once the 7 days have elapsed our couriers insurance is not valid and consequently claims cannot be made. Therefore if we are notified of damaged goods outside of the period we may not be in a position to offer a replacement item or credit.
Where goods have been damaged in transit we will arrange for an exchange at our own cost. Where applicable, we may ask for photographic evidence of the goods and packaging to verify the damage. We always require for the return of the damage before the despatch of the replacement goods. We will not refund any postage costs for any items returned via your own methods.
Characteristics of Goods / Content of Site
Where possible every item on www.garden4less.co.uk will be accompanied with an appropriate and accurate description and a representative image.
In some instances the product may vary slightly from the image shown on the website. Reasons include but are not limited to the manufacturer updating or improving the appearance of the packaging or product without informing us, possible natural variations in colour, and the conditions at the time of photography and the setup and model of your monitor.
Parties other than Garden4less operate on and sell products on this website. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or the content of their websites. Garden4less does not assume any responsibility or liability for the actions, product, and content of any of these or any other third parties. You can tell when a third party is involved in your transactions, and we may share your information related to those transactions with that third party. You should carefully review their privacy statements and other conditions of use.
We endeavour to offer the best possible customer service. In the unlikely event that you have a complaint we operate a complaint handling procedure to resolve any disputes once they first arise. Please contact us with any complaints or comments that you may have by email at firstname.lastname@example.org or by phone on 01283 543 974.
Need Help, Further Questions
We are committed to customer satisfaction so if you have any further questions send them to email@example.com where we will endeavour to respond within 24hrs. Alternately, please call our customer service team on 01283 543 974 with any enquiries.