Not 100% happy? Return your purchase to us within 100 days!
At Garden4less, we want you to be 100% happy with your purchase every time. That's why we offer a whopping 100 days for you to return unwanted goods for a full refund or exchange. Please note: This unfortunately doesn't apply to merchant products.
The item must be unused and the packaging (if applicable) still included in a re-saleable condition. Once the item has been returned, we will refund you via the same method of payment.
This may exclude large quantity orders of the same product.
Unless the goods were faulty or misdescribed, if you are returning goods for an exchange or refund, you will be responsible for the cost of return.
We recommend using a trackable service when sending back goods as if we're not able to find them here, we will need proof that the item has been sent and received to process the refund.
If you are returning faulty goods for a replacement, we will make all the necessary arrangements for an exchange of the same or similar item(s) up to the value of the goods ordered. Please note, where relevant we may require photographic evidence of the fault before an exchange will be arranged. We will always require the faulty goods to be in our possession before the despatch of the replacement or refund.
If goods are returned to us as faulty, they will be checked upon receipt. If the fault is not found to be present, we reserve the right to charge you for the cost of postage.
We will not refund the cost of postage for any items returned via your own methods.
How long does it take to process my refund?
It can take up to 14 days of us receiving the return for it to be processed.
On receiving your return we check the item(s) and once our checks are complete, we'll process the refund to your credit/debit card. The funds should appear on your bank statement within 2-5 working days (how long depends on your card issuer) after it's been processed.
Where should I return my goods to?
As we do operate as an online marketplace, if the goods were sold and dispatched by a merchant seller, you will have to see their own returns policy. If you are unable to find their policy, you can contact us for assistance.
Any goods sold by Garden4Less and dispatched from our own warehouse must be returned to the office address;
Althea, Wellington Park,
What should I include?
Please include your order number, name and a reason for the return to help us get your money back to you!
I need help!
If you are unsure, ask a Garden4less representative via our Live Chat feature, by calling 01283 543974 or by emailing firstname.lastname@example.org and we'll be happy to help where we can. Please include you order number and photos of the damage in an email to help speed up the process as we can't do anything without these.